QMS | base
ISO 9001:2026: what the revision means for SMEs
ISO 9001:2026 has been published since 16.09.2026: what is new, when you must transition and how to keep a crosswalk list in your SME.
Practical knowledge for Swiss SMEs
: Advice
Practical guides for working with : clear explanations, examples and checklists for Swiss SMEs.
- GuidesStep by step through the apps, sorted into chapters.146 guides
- Frequently asked questionsShort answers, grouped by app.15 questions
Articles on this topic
Articles found: 22
QMS | base
Quality manual: structure and content for SMEs
Writing a quality manual without a mountain of paper: is it mandatory, what belongs in it, how to build the document structure? With example and checklist.
QMS | base
Document control under ISO 9001: how SMEs get it right
Document control under ISO 9001 explained simply: review, approval, versions, distribution and read acknowledgement. With example and checklist.
QMS | base
Creating a process map: step by step for SMEs
Create a process map and describe processes: process types, profile, flow in lanes and responsibility matrix. With a practical example.
QMS | base
Context of the organisation and interested parties
Context of the organisation under ISO 9001: record internal and external issues, interested parties and scope. With a practical example.
QMS | base
Quality policy and measurable quality objectives
Set measurable quality objectives under ISO 9001: quality policy, KPIs, target values and traffic light. With worked example and checklist for SMEs.
QMS | base
Internal audit under ISO 9001: planning and conducting
Plan an internal audit in your SME: audit programme, independent auditors, findings with follow-up and report. With worked example and checklist.
QMS | base
Prepare a certification audit: process and checklist
Prepare an ISO 9001 certification audit: stage 1 and 2, surveillance, accredited bodies, transition to 2026 and a checklist for SMEs.
QMS | base
Corrective actions: managing CAPA with real effect
Corrective actions with cause, owners and effectiveness check: a practical CAPA process for Swiss SMEs.
QMS | base
8D report: from problem to verified closure
8D report as a working aid: delimit the problem, prove causes, check actions and document results so they can be traced.
QMS | base
Complaint management: from receipt to resolution
Complaint management for SMEs: assess complaints, coordinate feedback and tackle causes lastingly. With worked example.
QMS | base
Risk management for SMEs: risks and opportunities
Risk management for SMEs: describe risks and opportunities, assess them and track actions. With risk matrix, worked example and checklist.
QMS | base
Internal control system: building an ICS in an SME
Internal control system in an SME: what Art. 728a CO says and how to link risk, control, evidence and deficiency. With worked example and checklist.
QMS | base
Management review: turning data into decisions
Prepare a management review in your SME: check data, record decisions and follow up resolutions. With ISO 9001 context and a worked example.
QMS | base
Supplier evaluation: criteria, process and status
Supplier evaluation for SMEs: weight criteria, calculate the score, set a status and plan reassessment. With worked calculation and checklist.
QMS | base
Qualification matrix: proving training and competence
Qualification matrix for SMEs: set requirements per job title, plan training, monitor expiry and prove competence. With worked calculation.
QMS | base
Batch traceability: tracking batches without gaps in an SME
Batch traceability for SMEs: what food and product safety law requires, what to record per batch and how to block batches. With a worked example.
QMS | base
How to measure customer satisfaction: survey and NPS
Measure customer satisfaction with a rating scale, NPS and free text: design questions, observe data protection, read results. With a worked example.
QMS | base
Change management in the QMS: controlling changes
Change management in the QMS: request, review, approve and implement changes. With a worked example, checklist and notes on ISO 9001.
QMS | base
HACCP self-monitoring in a food business
HACCP self-monitoring for SMEs: duties under the LMG and LGV, good procedural practice, industry guidelines, HACCP plan, measurements and records.
QMS | base
Record of processing activities and DPIA under the DSG
Record of processing activities and DPIA in an SME: who must keep a record, what belongs in it and when a data protection impact assessment is needed.
QMS | base
Hazard assessment in an SME: occupational safety
Hazard assessment in an SME: duties under the ArG, UVG and VUV, calling in specialists under EKAS Guideline 6508, procedure and worked example.
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